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Updated: September 2019

Thank you for visiting Hitachi India Pvt. Ltd. (hereinafter referred to as "HIL") website https://www.hitachi.co.in/. We respect and protect the privacy of our users. This Privacy policy tells you what & how we collect and use your information through this website. HIL is committed to safeguarding your privacy and ensuring that you continue to trust HIL with your Personal Data. HIL does not knowingly solicit or collect personal data from children/minors below age of 18 years.

By using this website, you acknowledge that you have read and understood the Privacy Policy of HIL and agree to the collection, utilization or disclosure of personal data submitted by you, as described in this Privacy Policy. HIL reserves the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your personal data may be used.

A. What kind of personal data HIL collects?

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. It includes without limitation your name, home and email address, mobile and telephone numbers. The different types of information that you provide us directly the website include:

  • Personal Contact information, including any information allowing HIL to contact you in person (for e.g. name, postal address, phone numbers, email address, fax number, etc.);
  • Account login information, including any information that is required for you to establish a user account with HIL (e.g. login ID/email, username, password and security question/answer);
  • Demographic and biographical information, including date of birth, age, gender, location (e.g. zip code, city and state, country and geo-location), favorite products, hobbies, interests, and household or lifestyle information etc. User feedback and User generated content, including information that you share with HIL about your experience in using Hitachi products and services;
  • Purchase & customer service history;
  • Any other personal data submitted by you.

Besides the above data that you provide directly, we may also collect data when you interact with HIL website (www.hitachi.co.in). We use cookies and other tracking technology which collect certain kinds of information when you interact with HIL website (www.hitachi.co.in).

B. Is any other category of data, other than personal data, collected by HIL?

HIL collects “Non-Personal Data” with the help of Web Analytics Tracking key to track your unique user journey to and on our website, and we may use this non-personal data to improve website performance.

C. Purpose behind collection of personal data by HIL?

With regards to HIL’s main business activities in Informational Technology, Industrial Products manufacturing, Automotive Components manufacturing, among others, collection and utilization of personal data is only targeted to achieve the set business goals. HIL through prior notification states the purpose behind collection of personal data to attain the consent from the User.

  • HIL may use your personal data for some or all the following purposes: Customer support - to provide you with customer service, including responses to your inquiries, complaints and general feedback about our products. Customer service may be provided through various forms of communication, including via email, letter, telephone and online chat features.
  • Customer engagement - to get you more actively engaged with our products and services.
  • Personalization - HIL may combine personal data about you collected from one source (e.g. a website) with data collected from another source (e.g. an offline event). This provides HIL with a more complete view of you as a customer, which, in turn, allows HIL to serve you better and with greater personalization.
  • Marketing communications - to provide you with marketing communications where you have opted-in to receiving such communications (including information about HIL, its products and services, competitions and promotions). These can be shared via electronic means (e.g. SMS, emails and online advertising) and via post.
  • Other specific purposes - We may use your personal data for other specific business purposes, including to maintain the day-to-day operation and security of HIL Website, to conduct demographic studies or audits, and to contact you for consumer research.

HIL will not retain any kind of personal data provided by you or collected automatically for any longer time frame than the reasonably accepted period required to fulfill the Purposes and other valid business or legal commitments.

D. With whom might HIL share the collected personal data?

HIL will never share your personal data with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.

HIL may share your personal data with third parties for other purposes, but only in the following circumstances:

  • Affiliates:
    HIL may provide your personal data to its affiliates or related companies for legitimate business purposes.

  • Legal Requirements and Business Transfer:
    HIL may disclose your personal data if it is required to do so by law or if, in HIL’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims.In the event of a full or partial merger with, or acquisition of all or part of HIL by another company, the acquirer would have access to the information maintained by that HIL’s business, which could include personal data.

Apart from the aforementioned stakeholders, HIL will not share any personal data with a third party before obtaining consent from the individual, except the circumstances under specific conditions.

E. Cookie Notice

We use cookies to improve the use and functionality of HIL website and to gain a better understanding of how visitors use HIL website and the tools and services offered on them. Cookies help us tailor HIL websites to your personal needs, to improve their user-friendliness, gain customer satisfaction feedback and to communicate to you elsewhere on the internet.

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

You can decline “Cookies” from our website by changing the settings of your web browser. However, please note that you may not be able to use all or some part(s) of our website properly if you choose to disable any or all Cookies. For more details, please see the instructions of the web browser you are using.

HIL Website also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor HIL Websites to your personal needs.

F. What are my rights in accordance to my personal data shared with HIL?

HIL is committed to follow the rules and regulations set up by the governing body. We value your relationship with us and would like to inform you of the following rights:

  • Right to withdraw consent
    You have the right to withdraw your consent at any time where HIL relied on your consent to process your personal information.

  • Right of access
    You have a right to request access to your personal data. You may send us a request for access. If HIL cannot provide access to your personal data, it will provide you with the reasons why.

  • Right to rectification
    You also have the right to request that HIL correct any inaccuracies in your personal data. If you have an account with HIL for a HIL website (www.hitachi.co.in), this can usually be done through the appropriate "your account" or “your profile” section(s) on the HIL website (www.hitachi.co.in). Otherwise, you can send us a request to rectify your data.

  • Right to erasure (right to be forgotten)
    You may have the right to ask us to erase personal data concerning you.
    HIL acts as “data controller” for the personal data it processes in the framework of this Privacy Notice. If you have any questions or comments regarding this Privacy Policy or HIL’s personal data collection practices, please contact us.
    You also have the right to lodge a complaint with the competent data protection supervisory authority.

G. Contact details:

If you have concerns or questions regarding your personal data, you can write to us:

Corporate Communications Group

Hitachi India Pvt. Ltd.

Tower B, World Mark 1, Aerocity,

New Delhi-110037

e-mail: ccg@hitachi.co.in